Refund Policy

Refund Eligibility:

• Cancellation 24 Hours Prior to Check-in: If you cancel your booking 24 hours before the check-in time, you are eligible for a full refund of the booking amount.
• Cancellation Within 24 Hours of Check-in: Cancellations made within 24 hours of your check-in time will incur a 50% charge of the total room rent. The remaining 50% will be refunded to you.
• No-Show or Same-Day Cancellations: If you fail to check in or cancel your booking on the same day as your reservation, no refund will be issued.
• Refund Processing Time: Refund requests will be processed within 7-10 business days. Refunds will be made using the same payment method used for booking.

Exceptions to the Refund Policy:

• Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, strikes, government-imposed travel restrictions), we will provide a full refund or offer an alternate booking date at no additional charge.
• Damage to Property: If the property is damaged during your stay, no refund will be issued, and you will be responsible for repair costs.

How to Request a Refund:

• Contact our support team by emailing us at support@mukhiyalodge.com.
• Provide your booking reference number and the reason for cancellation.
• Refunds will be processed according to the above-mentioned conditions and timelines.